Service Terms and Repair Disclosures
At Top Notch Appliance Repair & Service, LLC, we believe good service starts with clear expectations. Appliance repair often involves equipment that has been used, modified, repaired, or installed by others before we ever arrive. The terms below explain how we approach service, how decisions are made, and how responsibility is defined so there are no surprises for you—or for us.
These terms are designed to protect both the customer and our technicians, and to ensure repairs are performed safely, professionally, and in line with manufacturer guidelines whenever possible.
General Service Terms & Conditions
Scope of Service
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Our service is limited to diagnosis, repair, or installation work specifically authorized by the customer. Appliances are complex systems, and additional issues may exist that are not visible or testable at the time of service.
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A diagnostic or repair addresses the condition of the appliance at the time of service only and does not guarantee future performance outside the scope of the authorized work.
Authorization to Perform Work
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By scheduling service, approving an estimate, or signing a work order, the customer authorizes Top Notch Appliance Repair & Service, LLC to perform the agreed-upon service and acknowledges these terms.
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Access & Safety
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Customers are responsible for providing safe access to the appliance, including:
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Clear workspace
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Functional utilities (electric, gas, water)
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Secured pets
Unsafe conditions may require service to be paused or declined.
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Payment
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Payment is due upon completion of authorized service unless otherwise agreed to in writing.
Pre-Existing Conditions and Prior Repairs
What We Mean by Pre‑Existing Conditions
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A pre‑existing condition includes, but is not limited to:
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Repairs or installations performed by another company or individual
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Modified wiring, plumbing, venting, or structural components
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Non‑OEM or incompatible replacement parts
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Repairs that currently “work” but do not meet manufacturer specifications or industry best practices
These conditions may not immediately cause failure, but they can increase risk and unpredictability.
How Pre‑Existing Conditions Affect Service
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When pre‑existing conditions are present:
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Top Notch may proceed with service without correcting prior work, unless corrective repair is specifically authorized
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We do not assume responsibility or liability for the quality, safety, or longevity of prior repairs
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Failures related to pre‑existing conditions are not considered callbacks or workmanship issues
If a pre‑existing condition contributes to future damage, malfunction, leaks, or component failure, responsibility remains with the original repair or installation—not with Top Notch.
Written Acknowledgment
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When identified, customers will be asked to sign a Pre‑Existing Condition Disclosure acknowledging that prior work exists and that service is proceeding with those conditions in place.
Repair Options Disclosure & Customer Choice
Our Repair Philosophy
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We believe customers deserve to understand their options before deciding how to proceed. Not every repair decision is black and white, and the “right” choice often depends on budget, appliance age, and long‑term plans.
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Repair Options That May Be Presented
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Depending on the situation, we may present one or more of the following options:
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Limited repair addressing the immediate failure only
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Corrective repair to address improper or non‑standard prior work
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Full repair replacing multiple related components
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Deferring certain repairs with disclosed risks
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Appliance replacement when repair is no longer cost‑effective
Informed Decision
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Our technicians explain:
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What each option addresses
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The benefits and limitations of each option
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Known risks associated with declining certain repairs
The customer chooses which option(s) to proceed with. Declined options are documented.
Responsibility for Declined Repairs
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Top Notch is not responsible for failures or damage related to repair options that were presented but declined by the customer.
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Customers may be asked to sign a Repair Options Disclosure & Acknowledgment confirming that all options were explained and understood.
Warranties & Limitations
What We Warranty
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Top Notch provides a warranty only on parts supplied and labor performed by Top Notch Appliance Repair & Service, LLC, subject to the terms outlined on your invoice or work order.
What Is Not Covered
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No warranty—express or implied—applies to:
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Pre‑existing conditions
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Prior repairs or installations performed by others
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Modified or non‑OEM components
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Secondary failures caused by unrelated or previously existing issues
A warranty does not extend to components or systems not directly repaired or replaced by Top Notch.
Callbacks
A callback is defined as a failure of a part or repair performed by Top Notch within the stated warranty period. Issues unrelated to our work or tied to pre‑existing conditions are not considered callbacks.
Authorization & Acknowledgment
By scheduling service, approving an estimate, or signing a work order, the customer acknowledges that they have reviewed and agreed to these Service Terms & Repair Disclosures.
When applicable, signed disclosures related to pre‑existing conditions or repair options supplement these published terms and form part of the service agreement.
Questions?
We’re always happy to explain your repair options or walk through any part of our service process. Transparency and professionalism are part of what we consider Top Notch service.